![Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained](https://service.rotronic.com/manual/hmfile_hash_63c6b2d2.png)
Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained
![H&M Customer Service on Twitter: H&M Customer Service on Twitter:](https://pbs.twimg.com/media/EEqsnisXYAAeks1.jpg)
H&M Customer Service on Twitter: "@gurpreeth Hi Gurpreet, oops! A dog lover must have crept into our system. 🐶 We will pass this directly to our IT department to correct. Thanks for
H&M Customer Service on Twitter: "@jeonscent Hey there! We'd advise trying the following troubleshooting options; uninstall and reinstall the app, log out and login, clear the cache and cookies on your device
![Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained Software Overview > RMS Monitoring Software > Working with the RMS Software > Understand RMS > Events Explained](https://service.rotronic.com/manual/hmfile_hash_3c2192dc.png)